Technical Author - London, United Kingdom

We require a Technical Author to join a small, energetic and highly motivated team with the role of communicating technical messages to a specific audience at levels the user can fully understand. This involves understanding the technology then designing and writing documentation.

The work of a technical author will vary between employers and sectors, but typical activities include:

  • keeping up to date with developments in information technology;
  • gathering and analysing the information needs of the users;
  • liaising with developers to understand the technology to be described;
  • questioning developers and managers to clarify technical issues;
  • planning the order of the information, organising and designing the information effectively;
  • setting up document standards, styles and formats, which reflect the image of the employing and/or user organisation;
  • writing and presenting the information in clear and simple English;
  • editing text to fit the standards, style and format agreed;
  • commissioning, co-ordinating or preparing illustrations;
  • indexing and cataloguing material;
  • testing documentation to ensure that it matches the finished product;
  • copy-editing the work of other colleagues within the organisation.

The work of a technical author provides one of the interfaces between the developer and the user, ensuring that the user fully understands the system or application in question and can, to some extent, troubleshoot problems without recourse to the developer.

The ideal candidate will have:

  • First or Second class (upper) degree;
  • Excellent written and spoken English;
  • Interest and motivation working in IT;
  • Previous experience developing user facing documentation for a software application (1+ years ideally);
  • Experience working with Content Management and Single Sourcing tools such as Zope, Plone and AuthorIT (Desirable);
  • Exceptional prioritisation, organisation and communication skills.

How to Apply

Please send an e-mail to careers@cezannesw.com, attaching your resume and stating which position you are interested in applying for.

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