Careers at Cezanne Software
Support and Training Consultant - UK
Due to continued growth we require a Support and Training Consultant to join an energetic and highly motivated team supporting our product range, working with both business clients and IT professionals, and our strategic partners mainly based in the UK and Continental Europe. Additionally the role will include an element of classroom based training delivered to our direct client base.
Reporting to the Support Manager, the ideal candidate will be able to demonstrate a good knowledge of problem analysis and resolution, prioritisation, organisation and exceptional communication skills.
Specific tasks will include ownership of issues, prioritisation, fault diagnosis, tracking progress, developing solutions and work-arounds and communicating often-complex solutions in a clear manner.
Our technologies are purely based around our web-native products deployed in both a client hosted model and our Software as a Service (SaaS) model.
Technologies include MS SQL Server, Oracle, VB6, ASP, XML, XSLT, COM+ and the ideal candidate will have a firm grounding in many of these.
A successful candidate would bring with them the following qualities:
- Degree Qualified I or II(i)
- Strong team player
- Positive and Enthusiastic
- Attention to detail
- Customer service orientation
- Self-starter
- Second Language advantageous
- Takes ownership of issues
- Structured, analytical approach to problem solving
- Prioritisation/Time Management
- Highly organised and motivated
- Outstanding communicator, both verbal and written